1. Signed quotation and approved project drawing
These define the commercial and project-specific configuration accepted for production.
Technical Data Policy
How SEFIRE qualifies product information and resolves conflicts.
This policy explains the hierarchy, review boundary and correction path used for technical content on Shineflame.com. Its purpose is to prevent a website summary from being mistaken for a project-specific approval.
Owner: SEFIRE Editorial Team. Subject review follows the Editorial & Technical Review Standard.
Effective July 14, 2026; last reviewed August 13, 2026. Correction requests: sales@sefireplace.com.
Document Hierarchy
When values conflict, use the most specific approved document.
2. Delivered manual and product nameplate
These identify the supplied appliance and operating information. Use the edition delivered with the product.
3. Current model catalog or technical sheet
These support selection but may cover options that are not included in a particular order.
4. Website summary
Web pages help discovery and early comparison. They have the lowest authority when a more specific approved document exists.
Source Labels
How statements and images should be interpreted.
Verified model data means values were checked against an identified current internal product dataset or technical document. Project guidance means practical planning advice that still requires confirmation for the exact installation. Catalog capability describes a possible option, not an automatic inclusion in every order.
Company-supplied record supports only facts directly visible in and attributable to the supplied record. Promotional illustration explains an appearance, format or process but is not a customer case, inspection record or test result. Verified project case requires image rights, product identity, project context and documentary support for every material outcome claim.
Website pages do not make universal promises about certification, IP rating, clearances, minimum order quantity, lead time, warranty, platform compatibility or local approval unless the exact scope and source are stated.
Review the current evidence register and case-publication status.
Corrections
A visible process for technical corrections.
- Send the page URL, disputed statement and supporting drawing, manual, catalog or product label to sales@sefireplace.com.
- The editorial team checks the published wording and the assigned subject team reviews the underlying source.
- If correction is required, the page, structured data and review date are updated.
- Project-specific conflicts are resolved through the approved order documents, not by silently changing an unrelated web page.
Safety and compliance: installers and specifiers remain responsible for applicable local building, fire, electrical and ventilation requirements. SEFIRE should be asked for exact model documents before construction.